Privacy Policy

Last updated: 13 June 2026

1. Who We Are

Your Cleaning Company is a registered cleaning services company based in the United Kingdom. We are the data controller for the personal information we hold about you. Contact: [email protected]

2. What Data We Collect

When you book a service or contact us, we collect:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Service preferences and booking details
  • Payment information (processed securely by Stripe — we do not store card details)

3. How We Use Your Data

We use your personal data to:

  • Process and manage your booking
  • Send booking confirmations and invoices
  • Process payments via Stripe
  • Communicate with you about your service
  • Improve our services

4. Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your booking), legitimate interest (to manage our business operations) and, where applicable, your consent.

5. Data Sharing

We do not sell or rent your personal data to any third party. We may share data with:

  • Stripe — for secure payment processing
  • Our cleaning staff — solely to carry out your booked service
  • Regulatory authorities — if required by law

6. Data Retention

We retain your personal data for up to 6 years from the date of your last booking, in line with UK tax and accounting obligations. After this period, your data is securely deleted.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email us at [email protected].

8. Cookies

Our website uses only essential session cookies to maintain your booking form session. We do not use tracking or advertising cookies.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All payment data is handled exclusively by Stripe, which is PCI DSS compliant.