Summary: We offer full refunds for cancellations made 48+ hours in advance. For cancellations within 48 hours or dissatisfied services, please see the details below.
| Notice Given | Refund |
|---|---|
| 48 hours or more before service | Full refund (100%) |
| 24–48 hours before service | 50% refund |
| Less than 24 hours before service | No refund |
| No-show on the day | No refund |
If we cancel your booking for any reason, you will receive a full refund within 5–10 business days. We will contact you as soon as possible to inform you and, where possible, offer an alternative date.
If you are not satisfied with the quality of the cleaning service, please notify us within 24 hours of the service being completed. We will arrange a complimentary re-clean of the affected areas. If after the re-clean you are still not satisfied, we will issue a partial or full refund at our discretion.
To request a refund or cancellation, please contact us by:
Please include your order number and the reason for the request. We aim to process all refund requests within 5 business days. Refunds are returned to the original payment method.
Once approved, refunds are processed within 5–10 business days depending on your bank or card provider. Stripe refunds typically appear within 5–7 business days.